Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and business entities. The Terms apply both to publicly available features (e.g., informational pages, waitlist) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you represent that you are authorised to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version with limited features and availability.

2. Definitions (brief)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - a User account on the Service, if registration/login is provided.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation and translation profile settings.
  • "Pricing" / "Plan" - information about available service options, limits and fees published in the Service (e.g., on the pricing page).

3. Description and scope of the service

  • The Service enables translation of content and (depending on the Plan) documents using artificial intelligence models and translation profile settings (e.g., industry, style, tone, formality).
  • AI-generated outputs may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human verification.
  • The Service does not constitute certified translation or legal, medical, financial or other specialised advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits, supported formats) in accordance with the terms set out in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be performed using an external authentication provider (Clerk).
  • Login access may be temporarily restricted (e.g., to a selected group of users).
  • The User is responsible for the confidentiality of login credentials and for actions taken under their Account.
  • If unauthorised access to the Account is suspected, the User should promptly notify the Administrator.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to User Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysing, transforming, translating, technical storage and providing the results to the User (e.g., a translated file).
  • The User represents that they have the rights and basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not violate law or third-party rights.
  • The User is responsible for how translated results are used and for ensuring their compliance with law and applicable industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit illegal Content or Content that infringes copyright, personal rights, legally protected secrets or other rights of third parties.
  • It is prohibited to use the Service to create or distribute harmful content (e.g., malware, phishing), or to circumvent the Service's security measures.
  • Excessive, automated or disruptive use of the Service that may affect its stability (e.g., scripts, bots) is prohibited without the Administrator's prior consent.
  • The Administrator may apply security and abuse prevention mechanisms (e.g., limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer various Plans (including free and paid) with different limits (e.g., character limits per period, supported file formats, retention period for translation history).
  • The current description of Plans and pricing is available in the Pricing section of the Service. In case of discrepancies between the Pricing and promotional materials, the Pricing and the provisions of these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to you provide for specific consumer rights (e.g., right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • The rules for processing personal data are described in the Privacy Policy, and cookie rules in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may include personal or confidential data - before submitting such content ensure you have the right and legal basis to do so.
  • The Administrator may use technical data (e.g., IP address, user agent) for security and abuse prevention in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator endeavours to keep the Service functioning properly but does not guarantee uninterrupted availability or absence of errors.
  • The Administrator may perform maintenance, updates and technical downtime.
  • The level of technical support may depend on the Plan. For general inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g., lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, particularly in legal, medical, financial, safety or other critical use cases.
  • The Administrator does not guarantee that results will be error-free or meet all User expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection and digital content and services laws.
  • For digital services, if you consent to the service starting before the withdrawal period expires and are informed of the consequences, you may lose the right of withdrawal for the portion of the service already performed, in accordance with the law.
  • Complaints or reports regarding the Service can be sent to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, law or the Service's security, or in case of suspected abuse.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for valid reasons, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service with the date of last update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Administrator's registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by the courts competent for the Administrator's registered office, unless mandatory law provides otherwise.
  • If any provision of the Terms is found invalid, the remaining provisions shall remain in effect.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.