Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. the information page, waitlist) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an electronic services agreement with the Operator and accept these Terms.
  • If you do not accept these Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you declare that you are authorised to act on its behalf and to bind it to these Terms.
  • The Operator may provide the Service in a test (beta) version, with limited features and availability.

2. Definitions (summary)

  • "Operator" - the entity that operates the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if the registration/login feature is available.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees published in the Service (e.g. on the pricing page).

3. Service description and scope

  • The Service enables content translation and, depending on the Plan, document translation using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated output may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service is not a certified translation service or legal, medical, financial or other professional advice.
  • The Operator may introduce, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to these Terms.

4. Account, login and security

  • Account creation and login may be carried out using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions performed through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Operator immediately.

5. User Content and rights

  • The User retains the rights to their Content. The Operator does not acquire ownership rights to the User's Content.
  • The User grants the Operator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making the results available to the User (e.g. the translated file).
  • The User declares that they have the rights and legal basis to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe any law or third-party rights.
  • The User is responsible for how the translation output is used and for ensuring that it complies with the law and industry requirements.

6. Permitted use and prohibited conduct

  • The Service may only be used in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to upload Content that is unlawful or that infringes copyright, personal rights, legally protected secrets or any other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass Service security measures.
  • It is prohibited to use the Service excessively, automatically or disruptively in a way that may affect its stability (e.g. scripts, bots) without the Operator's prior consent.
  • The Operator may apply security and anti-abuse measures (e.g. limits, rate limiting) and may suspend access in the event of breaches.

7. Plans, limits, fees and billing (where applicable)

  • The Service may offer different Plans (including free and paid ones) with different limits (e.g. character limits over a period, available file formats, retention period for translation history).
  • The current description of Plans and prices is available in the Pricing section of the Service. If there is any discrepancy between the Pricing section and promotional materials, the Pricing section and the provisions of these Terms prevail.
  • The Operator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g. a right to cancel), the Operator respects them to the extent required by law.

8. Privacy and data

  • The rules for processing personal data are described in our Privacy Policy, and the rules for cookies are described in our Cookies Policy (available in the Service).
  • By using the Service, you acknowledge that Content may include personal or confidential data - before submitting it, make sure you have the right and legal basis to do so.
  • The Operator may use technical data (e.g. IP address, user-agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Operator makes every effort to keep the Service running properly, but does not guarantee uninterrupted availability or the absence of errors.
  • The Operator may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Operator is not liable for decisions made on the basis of results obtained from the Service or for indirect losses (e.g. lost profits), unless mandatory law provides otherwise.
  • The User is responsible for reviewing the results, in particular in legal, medical, financial, safety or other critical uses.
  • The Operator does not guarantee that the results will be error-free or that they will meet all of the User's expectations.

11. Consumers (EU) - right to cancel and complaints (where applicable)

  • If you are a consumer in the EU/EEA, you may be entitled to specific rights under consumer, digital services and digital content laws.
  • For digital services, if you agree to the service starting before the cancellation period ends and you are informed of the consequences, you may lose the right to cancel for the part of the service already performed - in accordance with the law.
  • You can send complaints or reports about the Service to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Operator may suspend or restrict access to the Service if the User breaches these Terms, the law or the security of the Service, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If the account deletion feature is available, the User may use it or contact the Operator.

13. Changes to the Terms

  • The Operator may amend these Terms for important reasons, such as changes in the law, security, Service functionality, providers or billing rules.
  • The current version of these Terms is published in the Service together with the date of the last update. Significant changes concerning Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable at the Operator's registered office, subject to mandatory consumer protection laws.
  • Disputes will be resolved by the courts competent for the Operator's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions will remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.