Terms of Service

Last updated: 02/26/2026

These Terms of Service set out the rules for using SmartTranslate.ai ("Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. information page, waitlist) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you confirm that you are authorised to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version, with limited features and availability.

2. Definitions (brief)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User’s account in the Service, if the registration/login feature is made available.
  • "Content" - data entered or sent by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits, and fees, published in the Service (e.g. on the pricing page).

3. Service description and scope

  • The Service enables translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies, or inappropriate wording and may require human review.
  • The Service is not a sworn translation service or legal, medical, financial, or other professional advice.
  • The Administrator may add, modify, or remove Service features (including plans, limits, supported formats) while following the rules described in the section on changes to the Terms.

4. Account, sign-in, and security

  • Account creation and sign-in may be handled through a third-party authentication provider (Clerk).
  • Sign-in access may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login credentials confidential and for actions taken under their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Administrator immediately.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to the User’s Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage, and making results available to the User (e.g. the translated file).
  • The User represents that they have the rights and basis to submit the Content to the Service (including any personal data of third parties, if present in the Content) and that the Content does not infringe any law or the rights of third parties.
  • The User is responsible for how the translation results are used and for ensuring their compliance with applicable law and industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit unlawful Content that infringes copyright, personal rights, legally protected secrets, or other rights of third parties.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass the Service’s security measures.
  • It is prohibited to use the Service excessively, automatically, or disruptively in a way that may affect its stability (e.g. scripts, bots) without the Administrator’s prior consent.
  • The Administrator may apply security and abuse-prevention measures (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees, and billing (if applicable)

  • The Service may offer different Plans (including free and paid ones) with varying limits (e.g. character limit per period, available file formats, retention period for translation history).
  • The current description of Plans and prices is available in the Pricing section of the Service. In the event of any discrepancy between the Pricing section and promotional materials, the Pricing section and these Terms prevail.
  • The Administrator may introduce payments, subscriptions, invoicing, or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. the right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • Rules for processing personal data are described in the Privacy Policy, and cookie rules are described in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure you have the right and basis to do so.
  • The Administrator may use technical data (e.g. IP address, user-agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator makes efforts to keep the Service operating properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Administrator may carry out maintenance work, updates, and technical outages.
  • The scope of technical support may depend on the Plan. General inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g. lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying the results, especially in legal, medical, financial, security, or other critical use cases.
  • The Administrator does not guarantee that the results will be free of errors or that they will meet all of the User’s expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection laws and laws on digital services and digital content.
  • For digital services, if you consent to the service beginning before the withdrawal period ends and you are informed of the consequences, you may lose your right of withdrawal for the portion of the service already performed - in accordance with the law.
  • You may send complaints or reports regarding the Service to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User violates the Terms, the law, or the Service’s security, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If the account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for important reasons, such as changes in law, security, Service functionality, providers, or billing rules.
  • The current version of the Terms is published in the Service along with the date of the last update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Administrator’s registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by the courts having jurisdiction over the Administrator’s registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions remain in force.

15. Contact

  • For legal, compliance, and privacy matters: privacy@smarttranslate.ai.