Terms of Service

Last updated: 26/02/2026

These Terms set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and businesses. The Terms apply to both publicly available features (e.g., information pages, waiting lists) and to features that require an account (where available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept these Terms, do not use the Service.
  • If you use the Service on behalf of a company/organization, you represent that you have authority to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version with functional and availability limitations.

2. Definitions (brief)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - a User account on the Service, where registration/login functionality is provided.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation and translation settings/profile.
  • "Pricing" / "Plan" - information about available usage options, limits and fees, published in the Service (e.g., on the pricing page).

3. Description and scope of the service

  • The Service enables translation of content and (depending on the Plan) documents using artificial intelligence models and translation profile settings (e.g., industry, style, tone, formality).
  • AI-generated outputs may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human review.
  • The Service is not a certified (sworn) translation service nor legal, medical, financial or other professional advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits, supported formats) in accordance with the change provisions in the section on amendments to the Terms.

4. Account, login and security

  • Account creation and login may be implemented using an external authentication provider (Clerk).
  • Login access may be temporarily restricted (e.g., to a selected group of users).
  • The User is responsible for keeping login credentials confidential and for actions taken under their Account.
  • If you suspect unauthorized access to your Account you should promptly notify the Administrator.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to User Content.
  • The User grants the Administrator a non-exclusive license necessary to provide the service, including processing, analysis, transformation, translation, technical storage and providing the results to the User (e.g., a translated file).
  • The User represents that they have the rights and basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not violate law or third-party rights.
  • The User is responsible for how translation results are used and for ensuring their compliance with laws and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit illegal Content, or Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • Using the Service to create or distribute harmful content (e.g., malware, phishing), or to circumvent the Service's security, is prohibited.
  • Excessive, automated or disruptive use of the Service in a way that may affect its stability (e.g., scripts, bots) without prior Administrator consent is prohibited.
  • The Administrator may employ security and abuse-mitigation mechanisms (e.g., limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer various Plans (including free and paid) with different limits (e.g., character limits per period, supported file formats, history retention periods).
  • The current description of Plans and pricing is available in the Pricing section of the Service. In case of discrepancies between the Pricing and promotional materials, the Pricing and these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during purchase.
  • If the law applicable to you provides special consumer rights (e.g., right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • We describe personal data processing practices in the Privacy Policy, and cookie practices in the Cookie Policy (available in the Service).
  • By using the Service you acknowledge that Content may include personal or confidential data — before submitting such Content ensure you have the right and lawful basis to do so.
  • The Administrator may use technical data (e.g., IP address, user agent) for security and abuse prevention in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator strives to keep the Service operational but does not guarantee uninterrupted availability or error-free operation.
  • The Administrator may perform maintenance, updates and technical interruptions.
  • The level of technical support may depend on the Plan. General inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on outputs obtained from the Service or for indirect damages (e.g., lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, especially in legal, medical, financial, safety or other critical applications.
  • The Administrator does not guarantee that results will be error-free or meet all User expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer and digital services/content law.
  • For digital services, if you agree to the commencement of service before the withdrawal period expires and are informed of the consequences, you may lose the right of withdrawal for the performed service in accordance with the law.
  • Complaints or reports regarding the Service can be sent to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, the law or the Service's security, or if abuse is suspected.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for valid reasons such as changes in law, security, Service functionality, providers or billing practices.
  • The current version of the Terms is published in the Service with the date of last update. Material changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • The Terms are governed by the law applicable to the Administrator's place of establishment, subject to mandatory consumer protection laws.
  • Disputes will be resolved by courts competent for the Administrator's place of establishment unless mandatory rules provide otherwise.
  • If any provision of the Terms is found invalid, the remaining provisions will remain in effect.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.