Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using SmartTranslate.ai (the "Service") by individuals and businesses. These Terms apply both to publicly available features (e.g. the information page, waiting list) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Controller for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you declare that you are authorised to act on its behalf and to bind it to these Terms.
  • The Controller may make the Service available in a test version (beta), with limited functionality and availability.

2. Definitions (summary)

  • "Controller" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is made available.
  • "Content" - data entered or sent by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways of using the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service does not constitute sworn translation services or legal, medical, financial or other specialist advice.
  • The Controller may introduce, modify or withdraw Service features (including plans, limits and supported formats) while complying with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be handled using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions carried out under their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Controller immediately.

5. User Content and rights

  • The User retains all rights to their Content. The Controller does not acquire ownership rights to the User's Content.
  • The User grants the Controller a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making the results available to the User (e.g. the translated file).
  • The User declares that they have the rights and legal basis to submit the Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe the law or third-party rights.
  • The User is responsible for how the translation results are used and for ensuring their compliance with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit illegal Content, content that infringes copyright, personal rights, legally protected confidences or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), as well as to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or in a disruptive way that may affect its stability (e.g. scripts, bots) without the Controller's prior consent.
  • The Controller may use security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (where applicable)

  • The Service may offer different Plans (including free and paid ones) with different limits (e.g. character limits per period, available file formats, retention period for translation history).
  • The current description of the Plans and prices is available in the Pricing section of the Service. In the event of any discrepancy between the Pricing and promotional materials, the Pricing and the provisions of these Terms shall prevail.
  • The Controller may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. the right to withdraw), the Controller shall respect them to the extent required by law.

8. Privacy and data

  • We describe the rules for processing personal data in the Privacy Policy, and cookie rules in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that the Content may contain personal or confidential data - before submitting it, make sure you have the right and legal basis to do so.
  • The Controller may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Controller makes every effort to ensure the Service operates properly, but does not guarantee uninterrupted availability or error-free performance.
  • The Controller may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Controller shall not be liable for decisions made on the basis of results obtained from the Service or for indirect damages (e.g. lost profits), unless mandatory legal provisions state otherwise.
  • The User is responsible for verifying the results, in particular in legal, medical, financial, safety or other critical use cases.
  • The Controller does not guarantee that the results will be free from errors or that they will meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (where applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer law and laws on digital services and digital content.
  • In the case of digital services, if you consent to the service beginning before the withdrawal period expires and are informed of the consequences, you may lose the right to withdraw for the part of the service already provided - in accordance with the law.
  • You may send complaints or reports concerning the Service to: privacy@smarttranslate.ai (describe the issue and provide your contact details).

12. Suspension and termination of use

  • The Controller may suspend or restrict access to the Service if the User breaches the Terms, the law or the Service's security, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If the account deletion feature is available, the User may use it or contact the Controller.

13. Changes to the Terms

  • The Controller may amend the Terms for important reasons such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the last update. Significant changes concerning Accounts or paid plans (if available) will be communicated in an appropriate manner.

14. Governing law and final provisions

  • These Terms shall be governed by the law applicable at the Controller's registered office, subject to mandatory consumer protection provisions.
  • Disputes shall be resolved by the courts having jurisdiction over the Controller's registered office, unless mandatory provisions state otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.