Terms of Service

Last updated: 26/02/2026

These Terms set out the rules for using SmartTranslate.ai ("the Service") by individuals and business entities. These Terms apply both to publicly available features (e.g. the informational site, waiting list) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Controller for the provision of electronic services and accept these Terms.
  • If you do not accept these Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you represent that you are authorised to act on its behalf and to bind it to these Terms.
  • The Controller may make the Service available in a test version (beta), with limitations on features and availability.

2. Definitions (summary)

  • "Controller" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User’s account in the Service, if the registration/login feature is made available.
  • "Content" - data entered or submitted by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human review.
  • The Service is not a sworn translation service or legal, medical, financial or other specialist advice service.
  • The Controller may add, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, sign-in and security

  • Account creation and sign-in may be carried out using a third-party authentication provider (Clerk).
  • Access to sign-in may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping sign-in details confidential and for actions carried out under their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Controller immediately.

5. User Content and rights

  • The User retains rights to their Content. The Controller does not acquire ownership rights to the User’s Content.
  • The User grants the Controller a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and providing the User with the results (e.g. the translated file).
  • The User represents that they have the rights and legal basis to submit the Content to the Service (including personal data of third parties, if included in the Content) and that the Content does not infringe any law or third-party rights.
  • The User is responsible for how the translation results are used and for ensuring they comply with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used in compliance with the law and with respect for third-party rights.
  • It is prohibited to submit unlawful Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), as well as to bypass the Service’s security measures.
  • It is prohibited to use the Service excessively, automatically or disruptively in a way that may affect its stability (e.g. scripts, bots) without the Controller’s prior consent.
  • The Controller may use security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid ones) with different limits (e.g. character limit per period, available file formats, retention period for translation history).
  • The current description of Plans and prices is available in the Pricing section of the Service. If there is any discrepancy between the Pricing and promotional materials, the Pricing and these Terms will prevail.
  • The Controller may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide for specific consumer rights (e.g. the right of withdrawal), the Controller will honour them to the extent required by law.

8. Privacy and data

  • Rules for processing personal data are described in our Privacy Policy, and cookie rules are described in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data — before submitting it, make sure you have the right and legal basis to do so.
  • The Controller may use technical data (e.g. IP address, user agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Controller makes reasonable efforts to ensure the Service operates properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Controller may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Controller is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g. loss of profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying the results, especially in legal, medical, financial, security or other critical use cases.
  • The Controller does not guarantee that the results will be error-free or meet all of the User’s expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection and digital services/content laws.
  • For digital services, if you consent to the service beginning before the withdrawal period ends and are informed of the consequences, you may lose the right of withdrawal for the part of the service already performed, in accordance with the law.
  • Complaints or reports concerning the Service may be sent to: privacy@smarttranslate.ai (describe the issue and include your contact details).

12. Suspension and termination of use

  • The Controller may suspend or restrict access to the Service if the User breaches these Terms, the law or Service security, or where abuse is suspected.
  • The User may stop using the Service at any time. If the option to delete the Account is available, the User may use it or contact the Controller.

13. Changes to the Terms

  • The Controller may change these Terms for valid reasons, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the last updated date. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Controller’s registered office, subject to mandatory consumer protection laws.
  • Disputes will be resolved by the courts having jurisdiction over the Controller’s registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions will remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.