Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and business entities. They apply to both publicly available features (e.g. informational site, waitlist) and features that require an account (where available).

1. General provisions and acceptance of the Terms

  • By using the Service you enter into an agreement with the Operator for the provision of electronic services and agree to these Terms.
  • If you do not accept these Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you represent that you are authorised to act on its behalf and bind it to these Terms.
  • The Operator may provide the Service in a trial (beta) version, with limited functionality and availability.

2. Definitions (brief)

  • "Operator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - a User's account in the Service, if registration/login is available.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation as well as translation settings/profile.
  • "Pricing" / "Plan" - information about available usage options for the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables translation of Content and (depending on the Plan) documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human verification.
  • The Service does not constitute certified/legal translation or legal, medical, financial or other specialist advice.
  • The Operator may introduce, modify or withdraw Service features (including plans, limits, supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be implemented using an external authentication provider (Clerk).
  • Login access may be temporarily restricted (e.g. to a selected group of users).
  • The User is responsible for the confidentiality of login credentials and for actions performed through their Account.
  • If unauthorised access to an Account is suspected, the User should notify the Operator without delay.

5. User Content and rights

  • The User retains rights to their Content. The Operator does not acquire ownership rights to the User's Content.
  • The User grants the Operator a non-exclusive licence necessary to provide the service, including processing, analysing, transforming, translating, technical storage and making results available to the User (e.g. translated file).
  • The User represents that they have the rights and basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe laws or third-party rights.
  • The User is responsible for how translation results are used and for ensuring their compliance with laws and industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to upload Content that is illegal, infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass Service protections.
  • Excessive, automated or disruptive use of the Service that may affect its stability (e.g. scripts, bots) is prohibited without the Operator's prior consent.
  • The Operator may apply security and abuse-prevention mechanisms (e.g. limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g. character limits per period, supported file formats, storage period of translation history).
  • The current description of Plans and pricing is available in the Pricing section of the Service. In case of discrepancies between the Pricing and promotional materials, the Pricing and the provisions of these Terms shall prevail.
  • The Operator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. right of withdrawal), the Operator will respect them to the extent required by law.

8. Privacy and data

  • Data processing rules are described in the Privacy Policy, and cookie rules in the Cookies Policy (available in the Service).
  • By using the Service you acknowledge that Content may contain personal or confidential data — before submitting such Content make sure you have the right and legal basis to do so.
  • The Operator may use technical data (e.g. IP address, user-agent) for security and abuse prevention purposes, in accordance with the Privacy Policy.

9. Service availability and support

  • The Operator strives to keep the Service operating correctly, but does not guarantee uninterrupted availability or the absence of errors.
  • The Operator may perform maintenance, updates and technical outages.
  • The scope of technical support may depend on the Plan. For general enquiries: privacy@smarttranslate.ai.

10. Liability and exclusions

  • To the fullest extent permitted by law, the Operator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g. lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, particularly in legal, medical, financial, safety or other critical applications.
  • The Operator does not guarantee that results will be error-free or meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection laws and laws on digital services and content.
  • For digital services, if you consent to the service beginning before the withdrawal period expires and are informed of the consequences, you may lose the right of withdrawal for the part of the service already performed — in accordance with the law.
  • Complaints or reports concerning the Service can be sent to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Operator may suspend or limit access to the Service if the User breaches the Terms, the law or the Service's security, or in case of suspected abuse.
  • The User may stop using the Service at any time. If an Account deletion feature is available, the User may use it or contact the Operator.

13. Changes to the Terms

  • The Operator may change the Terms for valid reasons, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service with the date of last update. Material changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Operator's registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by the courts competent for the Operator's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.