Terms of Service

Last updated: February 26, 2026

These Terms of Service set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and business entities. The Terms apply to both publicly available features (e.g., information pages, waitlist) and features that require an account (if provided).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organization, you represent that you are authorized to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version with limitations in functionality and availability.

2. Definitions (short)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login is provided.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation as well as translation profile settings.
  • "Pricing" / "Plan" - information about available usage options, limits and fees published in the Service (for example, on the pricing page).

3. Description and scope of the service

  • The Service enables translation of content and (depending on the Plan) documents using artificial intelligence models and translation profile settings (e.g., industry, style, tone, formality).
  • Results generated by AI may contain errors, omissions, inaccuracies, or inappropriate phrasing and may require human verification.
  • The Service does not constitute certified translation services or legal, medical, financial, or other professional advice.
  • The Administrator may introduce, modify, or withdraw Service features (including plans, limits, supported formats) subject to the change provisions set out in the section on amendments to the Terms.

4. Account, login and security

  • Account creation and login may be carried out using an external authentication provider (Clerk).
  • Login access may be temporarily restricted (e.g., only for a selected group of users).
  • The User is responsible for keeping login credentials confidential and for actions performed through their Account.
  • If unauthorized access to the Account is suspected, the User should promptly notify the Administrator.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to the User's Content.
  • The User grants the Administrator a non-exclusive license necessary to provide the service, including processing, analysis, transformation, translation, technical storage, and providing the User with results (e.g., a translated file).
  • The User represents that they have the rights and legal basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not violate law or third-party rights.
  • The User is responsible for how translation results are used and for ensuring their compliance with law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with respect for third-party rights.
  • It is prohibited to submit illegal Content or Content that infringes copyrights, personal rights, legally protected secrets, or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g., malware, phishing), or to circumvent the Service's security.
  • Excessive, automated, or disruptive use of the Service in a way that may affect its stability (e.g., scripts, bots) is prohibited without the Administrator's prior consent.
  • The Administrator may apply security and abuse-mitigation mechanisms (e.g., limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g., character limits per period, supported file formats, history retention period).
  • The current description of Plans and pricing is available in the Pricing section of the Service. In case of discrepancies between the Pricing and promotional materials, the Pricing and these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing, or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g., a right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • We describe personal data processing in the Privacy Policy, and cookie practices in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may include personal or confidential data — before uploading, ensure you have the right and legal basis to do so.
  • The Administrator may use technical data (e.g., IP address, user-agent) for security and abuse prevention, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator makes efforts to keep the Service operating properly but does not guarantee uninterrupted availability or the absence of errors.
  • The Administrator may perform maintenance, updates, and technical interruptions.
  • Scope of technical support may depend on the Plan. For general inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g., lost profits), unless mandatory laws provide otherwise.
  • The User is responsible for verifying results, particularly in legal, medical, financial, safety, or other critical applications.
  • The Administrator does not guarantee that results will be error-free or meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection laws and laws on digital services and content.
  • For digital services, if you consent to the commencement of performance before the withdrawal period expires and are informed of the consequences, you may lose the right of withdrawal for the portion of the service already performed in accordance with applicable law.
  • Complaints or reports regarding the Service may be sent to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, law, or Service security, or in case of suspected abuse.
  • The User may stop using the Service at any time. If an Account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for valid reasons, such as changes in law, security, Service functionality, providers, or billing rules.
  • The current version of the Terms is published in the Service with the date of last update. Material changes affecting Accounts or paid plans (if any) will be communicated appropriately.

14. Governing law and final provisions

  • The Terms are governed by the law applicable to the Administrator's seat, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by courts competent for the Administrator's seat, unless mandatory laws provide otherwise.
  • If any provision of the Terms is found to be invalid, the remaining provisions will remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.