Terms of Service

Last updated: 26/02/2026

These Terms govern the use of the SmartTranslate.ai service (the "Service") by individuals and business entities. The Terms apply both to publicly available features (e.g., information pages, waiting lists) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company or organisation, you represent that you are authorised to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a beta or trial version, with limited functionality and availability.

2. Definitions (brief)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - a User account in the Service, if registration/login functionality is provided.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation as well as translation profile settings.
  • "Pricing" / "Plan" - information about available usage options, limits and fees published in the Service (e.g., on the pricing page).

3. Description and scope of the service

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g., industry, style, tone, formality).
  • Results generated by AI may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human review.
  • The Service does not constitute certified translation or legal, medical, financial or other specialised advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits, supported formats) in accordance with the provisions on changes to the Terms.

4. Account, login and security

  • Account creation and login may be implemented using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g., to a selected group of users).
  • The User is responsible for the confidentiality of login credentials and for actions taken under their Account.
  • If you suspect unauthorised access to your Account, you should notify the Administrator without delay.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to User Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and providing results to the User (e.g., translated files).
  • The User represents that they have the rights and basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe law or third-party rights.
  • The User is responsible for how translation results are used and for ensuring their compliance with law and industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used in compliance with the law and with respect for the rights of third parties.
  • It is prohibited to submit illegal Content or Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g., malware, phishing), or to bypass the Service's security.
  • Excessive, automated or disruptive use of the Service that may affect its stability (e.g., scripts, bots) is prohibited without prior consent from the Administrator.
  • The Administrator may apply security and abuse mitigation mechanisms (e.g., limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer various Plans (including free and paid) with different limits (e.g., character limits per period, supported file formats, retention period for translation history).
  • The current description of Plans and prices is available in the Pricing section of the Service. In case of discrepancy between the Pricing and promotional materials, the Pricing and these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the law applicable to the User grants special consumer rights (e.g., a right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • The rules for processing personal data are described in the Privacy Policy, and cookie rules are in the Cookie Policy (available in the Service).
  • By using the Service you acknowledge that Content may include personal or confidential data — before submitting such Content ensure you have the right and legal basis to do so.
  • The Administrator may use technical data (e.g., IP address, user-agent) for security and abuse prevention, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator endeavours to keep the Service operating properly but does not guarantee uninterrupted availability or absence of errors.
  • The Administrator may perform maintenance, updates and technical outages.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g., lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, especially in legal, medical, financial, safety or other critical applications.
  • The Administrator does not guarantee that results will be free of errors or will meet all User expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection laws and laws on digital services and content.
  • For digital services, if you consent to the service being provided before the withdrawal period ends and are informed of the consequences, you may lose the right of withdrawal for the portion of the service already performed, in accordance with applicable law.
  • Complaints or reports regarding the Service can be directed to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, the law or the Service's security, or in case of suspected abuse.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for valid reasons, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service along with the date of last update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • The Terms are governed by the law applicable to the Administrator's registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by the courts competent for the Administrator's registered office, unless mandatory law provides otherwise.
  • If any provision of the Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.