Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using SmartTranslate.ai (the "Service") by private individuals and business entities. These Terms apply both to publicly available features (e.g. the information page, waiting list) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an electronic services agreement with the Administrator and accept these Terms.
  • If you do not accept these Terms, do not use the Service.
  • If you use the Service on behalf of a company or organisation, you confirm that you are authorised to act on its behalf and to bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version, with limited features and availability.

2. Definitions (summary)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is provided.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation and translation profile/settings.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables the translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • Results generated by AI may contain errors, omissions, inaccuracies or unsuitable wording and may require human review.
  • The Service does not constitute sworn translation services or legal, medical, financial or other professional advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be carried out using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions taken through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Administrator immediately.

5. User Content and rights

  • The User retains all rights to their Content. The Administrator does not acquire ownership rights in the User's Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making results available to the User (e.g. the translated file).
  • The User confirms that they have the rights and legal basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe any law or third-party rights.
  • The User is responsible for how the translation results are used and for ensuring their compliance with the law and industry requirements.

6. Permitted use and prohibited actions

  • The Service may only be used in accordance with the law and with respect for the rights of third parties.
  • It is prohibited to submit illegal Content, Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing), or to bypass Service protections.
  • It is prohibited to use the Service excessively, automatically or disruptively in a way that may affect its stability (e.g. scripts, bots) without the Administrator's prior consent.
  • The Administrator may apply security and abuse-prevention mechanisms (e.g. limits, rate limiting) and may suspend access in the event of violations.

7. Plans, limits, fees and billing (where applicable)

  • The Service may offer different Plans (including free and paid ones) with different limits (e.g. character limits per period, available file formats, translation history retention period).
  • The current description of Plans and prices is available in the Pricing section of the Service. In the event of any discrepancy between the Pricing information and promotional materials, the Pricing section and these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide specific consumer rights (e.g. a right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • We describe the rules for processing personal data in the Privacy Policy, and cookie rules in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before submitting it, make sure you have the right and legal basis to do so.
  • The Administrator may use technical data (e.g. IP address, user agent) for security and abuse prevention, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator makes every effort to ensure that the Service operates properly, but does not guarantee uninterrupted availability or error-free operation.
  • The Administrator may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g. lost profits), unless mandatory provisions of law state otherwise.
  • The User is responsible for reviewing the results, especially in legal, medical, financial, security or other critical use cases.
  • The Administrator does not guarantee that the results will be free from errors or that they will meet all of the User's expectations.

11. Consumers (EU) - right of withdrawal and complaints (where applicable)

  • If you are a consumer in the EU/EEA, you may be entitled to specific rights under consumer protection rules and rules on digital services and digital content.
  • For digital services, if you consent to performance beginning before the withdrawal period expires and you are informed of the consequences, you may lose your right of withdrawal in relation to the service already performed - in accordance with the law.
  • You may send complaints or reports concerning the Service to: privacy@smarttranslate.ai (describe the problem and include your contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, the law or the security of the Service, or if abuse is suspected.
  • The User may stop using the Service at any time. If the account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change these Terms for important reasons, such as changes in the law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the last updated date. Material changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable at the Administrator's registered office, subject to mandatory consumer protection laws.
  • Disputes shall be resolved by the courts having jurisdiction over the Administrator's registered office, unless mandatory law provides otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.