Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and business entities. The Terms apply to both publicly available features (e.g., informational pages, waitlist) and features that require an account (if provided).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organization, you represent that you are authorised to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a beta/testing version with limited features and availability.

2. Definitions (short)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - a User's account in the Service, if registration/login is available.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation as well as translation profile settings.
  • "Pricing" / "Plan" - information about available usage options, limits and fees published in the Service (e.g., on the pricing page).

3. Description and scope of the service

  • The Service enables content translation and, depending on the Plan, document translation using artificial intelligence models and translation profile settings (e.g., industry, style, tone, formality).
  • AI-generated outputs may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human verification.
  • The Service does not constitute certified/official translation or legal, medical, financial or other specialised advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits, supported formats) in accordance with the provisions on changes to the Terms.

4. Account, login and security

  • Account creation and login may be performed using an external authentication provider (Clerk).
  • Login access may be temporarily restricted (e.g., to a selected group of users).
  • The User is responsible for keeping login credentials confidential and for actions performed under their Account.
  • If you suspect unauthorised access to your Account, you should notify the Administrator without delay.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to User Content.
  • The User grants the Administrator a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and providing the User with results (e.g., translated file).
  • The User represents that they have the rights and legal basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe the law or third-party rights.
  • The User is responsible for how translation results are used and for ensuring their compliance with applicable law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in compliance with the law and respecting the rights of third parties.
  • It is prohibited to submit illegal Content, Content that infringes copyrights, personal rights, protected secrets or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g., malware, phishing), or to circumvent the Service's security measures.
  • Excessive, automated or disruptive use of the Service that may affect its stability (e.g., scripts, bots) is prohibited without the Administrator's prior consent.
  • The Administrator may apply security and abuse-mitigation mechanisms (e.g., limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g., character limits per period, supported file formats, retention period for translation history).
  • The current description of Plans and pricing is available in the Pricing section of the Service. In case of discrepancies between the Pricing and promotional materials, the Pricing and these Terms shall prevail.
  • The Administrator may implement payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g., right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • We describe personal data processing rules in the Privacy Policy, and cookie practices in the Cookies Policy (available in the Service).
  • By using the Service, you acknowledge that Content may include personal or confidential data — before uploading such Content, ensure you have the right and legal basis to do so.
  • The Administrator may use technical data (e.g., IP address, user-agent) for security and abuse prevention, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator endeavours to keep the Service functioning properly but does not guarantee uninterrupted availability or absence of errors.
  • The Administrator may perform maintenance, updates and technical outages.
  • The scope of technical support may depend on the Plan. General inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g., lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, especially in legal, medical, financial, safety or other critical applications.
  • The Administrator does not guarantee that results will be error-free or meet all User expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection laws and rules on digital services and content.
  • For digital services, if you consent to the performance of the service before the expiry of the withdrawal period and are informed of the consequences, you may lose the right of withdrawal for the portion of the service already performed, in accordance with applicable law.
  • Complaints or reports regarding the Service can be sent to: privacy@smarttranslate.ai (please describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if a User breaches the Terms, law or the security of the Service, or if abuse is suspected.
  • A User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for valid reasons, such as changes to law, security, Service functionality, providers or billing practices.
  • The current version of the Terms is published in the Service with the date of last update. Material changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • The Terms are governed by the law applicable to the Administrator's registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by the courts competent for the Administrator's registered office, unless mandatory law provides otherwise.
  • If any provision of the Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.