Terms of Service

Last updated: 26/02/2026

These Terms set out the rules for using the SmartTranslate.ai service (the "Service") by individuals and business entities. The Terms apply to both publicly available features (e.g., informational site, waitlist) and features that require an account (if provided).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Administrator for the provision of electronic services and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organization, you represent that you are authorized to act on its behalf and bind it to these Terms.
  • The Administrator may provide the Service in a test (beta) version with limited features and availability.

2. Definitions (brief)

  • "Administrator" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - a User account in the Service, where registration/login functionality is made available.
  • "Content" - data entered or uploaded by the User to the Service, including text and documents for translation as well as translation profile settings.
  • "Pricing" / "Plan" - information about available service options, limits and fees, published in the Service (for example, on the pricing page).

3. Description and scope of the service

  • The Service enables translation of content and (depending on the Plan) documents using artificial intelligence models and translation profile settings (e.g., industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate phrasing and may require human verification.
  • The Service does not constitute certified translation or legal, medical, financial or other specialist advice.
  • The Administrator may introduce, modify or withdraw Service features (including plans, limits, supported formats) in accordance with the change provisions set out in the section on amendments to the Terms.

4. Account, login and security

  • Account creation and login may be implemented using an external authentication provider (Clerk).
  • Login access may be temporarily restricted (for example, to a selected group of users).
  • The User is responsible for the confidentiality of login details and for actions taken under their Account.
  • If you suspect unauthorized access to your Account you should promptly notify the Administrator.

5. User Content and rights

  • The User retains rights to their Content. The Administrator does not acquire ownership rights to User Content.
  • The User grants the Administrator a non-exclusive license necessary to provide the service, including processing, analysis, transformation, translation, technical storage and providing the results to the User (e.g., a translated file).
  • The User represents that they have the rights and basis to submit Content to the Service (including personal data of third parties, if present in the Content) and that the Content does not infringe laws or third-party rights.
  • The User is responsible for how translation results are used and ensuring their compliance with law and industry requirements.

6. Permitted use and prohibitions

  • The Service may only be used in accordance with the law and with respect for third-party rights.
  • It is forbidden to submit illegal Content that infringes copyright, personal rights, legally protected secrets or other third-party rights.
  • It is forbidden to use the Service to create or distribute harmful content (e.g., malware, phishing), or to circumvent the Service's protections.
  • Excessive, automated or disruptive use of the Service in a way that may affect its stability (e.g., scripts, bots) is prohibited without the Administrator's prior consent.
  • The Administrator may apply security and abuse-mitigation mechanisms (e.g., limits, rate-limiting) and may suspend access in case of violations.

7. Plans, limits, fees and billing (if applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g., character limits per period, supported file formats, history retention period).
  • The current description of Plans and prices is available in the Pricing on the Service. In case of discrepancies between the Pricing and promotional materials, the Pricing and the provisions of these Terms shall prevail.
  • The Administrator may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices, cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g., right of withdrawal), the Administrator will respect them to the extent required by law.

8. Privacy and data

  • We describe personal data processing rules in the Privacy Policy, and cookie rules in the Cookie Policy (available in the Service).
  • By using the Service you acknowledge that Content may include personal or confidential data – before submitting it, ensure you have the right and basis to do so.
  • The Administrator may use technical data (e.g., IP address, user-agent) for security and abuse prevention, in accordance with the Privacy Policy.

9. Service availability and support

  • The Administrator strives to keep the Service operating properly but does not guarantee uninterrupted availability or absence of errors.
  • The Administrator may perform maintenance, updates and technical outages.
  • The level of technical support may depend on the Plan. General inquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Administrator is not liable for decisions made based on results obtained from the Service or for indirect damages (e.g., lost profits), unless mandatory law provides otherwise.
  • The User is responsible for verifying results, particularly in legal, medical, financial, safety or other critical applications.
  • The Administrator does not guarantee that results will be error-free or meet all User expectations.

11. Consumers (EU) - right of withdrawal and complaints (if applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer law and laws on digital services and content.
  • For digital services, if you consent to the start of performance before the withdrawal period expires and are informed of the consequences, you may lose the right of withdrawal for the portion of the service performed – in accordance with the law.
  • Complaints or reports regarding the Service can be sent to: privacy@smarttranslate.ai (describe the issue and provide contact details).

12. Suspension and termination of use

  • The Administrator may suspend or restrict access to the Service if the User breaches the Terms, the law or Service security, or if abuse is suspected.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Administrator.

13. Changes to the Terms

  • The Administrator may change the Terms for material reasons, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service with the date of last update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • The Terms are governed by the law applicable to the Administrator's registered office, subject to mandatory consumer protection provisions.
  • Disputes will be resolved by courts competent for the Administrator's registered office, unless mandatory law provides otherwise.
  • If any provision of the Terms is found invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.