Privacy Policy

1. Data controller and contact details

The controller of personal data is the entity operating the SmartTranslate.ai Service (the "Controller", "we").

Important: to meet the information requirements of many jurisdictions (including the EU/UK), please provide the Controller's full legal name, registered office address, country of incorporation and - where applicable - registration number and details of the EU/UK representative in this section.

If you have any questions about data protection or exercising data subject rights, you can contact us at: privacy@smarttranslate.ai.

2. Scope of the Policy and definitions

This Policy applies to the processing of personal data in connection with the use of the Service (website, dashboard, translation features, blog), including contacting us and marketing activities (e.g. a newsletter) - where these are carried out.

"Personal data" means information relating to an identified or identifiable natural person (e.g. email address, account identifier, IP address in certain situations).

"Processing" includes, among other things, collecting, recording, storing, using, disclosing and deleting data.

3. What data we process (data categories)

Data provided by the user: in particular, email address (e.g. signing up to the waitlist / newsletter), content sent for translation (text, files), and translation settings and preferences (e.g. selected language variant, translation profile).

Waitlist/newsletter sign-up data: email, language/locale, consent information (e.g. consent to join the waitlist and optional marketing consent), as well as technical data associated with the sign-up (IP address, user agent) and the dates of creation/update of the entry.

Account and authentication data: if you use sign-in, we process the data needed to create and maintain an account (e.g. user ID, email address, session data). The Service uses Clerk as its authentication provider.

Technical and operational data: IP address, cookie identifiers, device and browser information (e.g. user agent) and events relating to the use of the Service.

Analytics data: if you consent to analytics cookies, we may process statistical data on how the Service is used (e.g. page views, basic session parameters) using analytics tools (e.g. Google Analytics 4 and Cloudflare Web Analytics - depending on the configuration).

Communication data: the content of correspondence if you contact us (e.g. an email about privacy matters).

We do not intend to collect, and do not require from you, special category data (so-called sensitive data) or data relating to criminal convictions and offences. Please do not submit such data in content for translation unless it is necessary and you have an appropriate legal basis.

4. Sources of data

We collect data directly from you (e.g. when you sign up to the waitlist, create an account, submit content for translation, or contact us).

Some technical data is collected automatically by IT systems and the browser (e.g. IP address, cookies, device parameters).

If you use sign-in via an external authentication provider (Clerk), we may also receive account/session data from that system to the extent necessary for the sign-in process to work.

5. Purposes of processing and legal bases (EU/UK)

If you are in the EU/EEA or the United Kingdom, the legal bases for processing arise in particular from Article 6 of the GDPR / UK GDPR. Below we set out typical purposes and legal bases - the actual scope depends on the features you use.

Performance of a contract or steps taken before entering into a contract (Article 6(1)(b) GDPR): provision of Service features, including (where available) translation of content and documents, user account management, and handling tasks related to the service.

Consent (Article 6(1)(a) GDPR): newsletter sign-up (if offered), analytics cookies and similar technologies (e.g. Google Analytics 4), and other activities for which we ask for consent. You can withdraw consent at any time (without affecting the lawfulness of processing carried out before withdrawal).

Legitimate interests (Article 6(1)(f) GDPR): ensuring Service security, preventing abuse (e.g. limiting the number of sign-ups from a single IP in a short period), maintaining and improving the Service, and establishing or defending legal claims.

Legal obligation (Article 6(1)(c) GDPR): where we are required by law to process certain data (e.g. in connection with handling reports, claims or requests from authorities).

6. Whether providing data is mandatory

Providing some data is necessary to use certain features of the Service.

For example: to sign up to the waitlist, you must provide an email address and give the required consent relating to waitlist management. Without this data, sign-up will not be possible.

In the case of translations: providing the content to be translated and the selected settings is necessary to deliver the service.

7. Recipients of data and processors

We use trusted service providers (processors) that support the operation of the Service. These may include in particular: Cloudflare (hosting, CDN/infrastructure, Workers/D1/Images services), Clerk (authentication and account management), and providers of analytics tools (e.g. Google Analytics 4, Cloudflare Web Analytics - depending on the configuration and your consent).

The providers process data on the basis of contracts and our documented instructions, to the extent necessary to provide the services.

We may also disclose data to: (a) authorised employees and contractors of the Controller, (b) advisers (e.g. legal advisers) where necessary, and (c) public authorities where required by law.

8. Cookies, similar technologies and analytics

The Service uses cookies and similar technologies for essential purposes (e.g. maintaining the session, security, remembering language preferences) and - with your consent - for analytics purposes.

The Service includes a consent banner that allows you to choose cookie categories. Analytics cookies are optional.

Depending on the configuration, we may use Google Analytics 4 (GA4) with Google Consent Mode v2 and Cloudflare Web Analytics. If you do not consent to the analytics category, we restrict/disable mechanisms that require consent and clear the specified analytics cookies (e.g. _ga, _gid).

Details of the cookie categories and how to manage consent are set out in the Cookie Policy.

9. International transfers (outside the EU/EEA and UK)

Because cloud services are global in nature, data may be processed in countries other than where you live, including outside the EU/EEA or the United Kingdom.

Where we transfer data outside the EU/EEA or the UK, we use appropriate legal safeguards such as adequacy decisions or standard contractual clauses (SCCs) and - where necessary - additional protective measures.

You can request information about the safeguards used for transfers by contacting us.

10. Data retention periods

We retain data for as long as is needed to fulfil the purposes described in this Policy, and then delete or anonymise it - unless longer retention is required by law or is otherwise justified (e.g. for establishing, pursuing or defending claims).

Waitlist/newsletter sign-ups: we retain data (e.g. email, consents, technical sign-up parameters) until you unsubscribe/withdraw consent or until the data is no longer needed for the purpose for which it was collected.

Analytics data: retention periods depend on the analytics tool configuration and your cookie settings; details may also arise from the providers' policies.

Translation content (text/files): as a rule, we process it for as long as necessary to provide the service and ensure its quality, and then delete or anonymise it - in line with account settings, plan settings, and security and legal requirements.

11. Data security

We use technical and organisational measures aimed at protecting data (e.g. access control, restriction of privileges, transmission encryption, infrastructure security mechanisms, monitoring and event logging).

No system can guarantee 100% security. If we identify a personal data breach, we will take action in accordance with applicable law (including - where relevant - notifications).

12. Your rights (EU/EEA and United Kingdom)

If you are in the EU/EEA or the UK, you have - within the limits of the law - the rights to access, rectify, erase (the "right to be forgotten"), restrict processing, data portability, and object to processing based on legitimate interests.

If processing is based on consent, you can withdraw consent at any time (without affecting the lawfulness of processing carried out before withdrawal).

If you believe that processing infringes the law, you have the right to lodge a complaint with a supervisory authority (e.g. in Poland: the President of the Personal Data Protection Office) or the competent authority in your country.

13. Information for US residents (selected states) - disclosures and rights

Depending on where you live, you may have additional rights (e.g. California - CCPA/CPRA; Colorado, Connecticut and other states). In general, these include the right to know the categories of data collected and the purposes, access to data, deletion of data, correction of data, and in some states - the right to opt out of the "sale"/"sharing" of data or processing for targeted advertising.

We do not sell personal data within the meaning of typical state privacy laws. If we ever begin activities that qualify as "sale" or "sharing" (e.g. for targeted advertising), we will update the Policy and provide the required opt-out mechanisms.

To submit a privacy rights request (access/delete/correct/opt-out), contact us at: privacy@smarttranslate.ai. We may ask for information necessary to verify the request and protect against abuse.

We do not discriminate against users for exercising their rights.

14. Automated decision-making and profiling

The Service may include automated processes (e.g. automatic translation of text/documents using AI models, selection of settings based on the chosen translation profile).

As a rule, such operations do not produce legal effects concerning you or otherwise significantly affect you in a similar way. If we implement processes that meet the conditions set out in Article 22 GDPR (automated decisions with a significant effect), we will provide separate information and the required safeguards.

15. Children's data

The Service is not directed at children. If you are a parent/guardian and suspect that a child has provided us with personal data without the required consent, please contact us - we will take appropriate action.

16. Changes to the Privacy Policy and contact

We may update this Privacy Policy to reflect changes in the Service, providers or legal requirements. The current version is published on this page together with the last updated date.

For privacy matters and to exercise your rights, contact us at: privacy@smarttranslate.ai. For security reasons, we may ask for additional information to verify identity or authority to act on behalf of another person.