Terms of Service

Last updated: 26/02/2026

These Terms of Service set out the rules for using SmartTranslate.ai ("Service") by private individuals and business entities. These Terms apply both to publicly available features (e.g. the information page, waitlist) and to features that require an account (if available).

1. General provisions and acceptance of the Terms

  • By using the Service, you enter into an agreement with the Controller for the provision of services by electronic means and accept these Terms.
  • If you do not accept the Terms, do not use the Service.
  • If you use the Service on behalf of a company/organisation, you confirm that you are authorised to act on its behalf and to bind it to these Terms.
  • The Controller may make the Service available in a test (beta) version, with limited functionality and availability.

2. Definitions (brief)

  • "Controller" - the entity operating the SmartTranslate.ai Service.
  • "User" - a person using the Service.
  • "Account" - the User's account in the Service, if registration/login functionality is made available.
  • "Content" - data entered or sent by the User to the Service, including text and documents for translation, as well as translation settings/profile.
  • "Pricing" / "Plan" - information about the available ways to use the Service, limits and fees, published in the Service (e.g. on the pricing page).

3. Description and scope of the service

  • The Service enables translation of content and, depending on the Plan, documents using artificial intelligence models and translation profile settings (e.g. industry, style, tone, formality).
  • AI-generated results may contain errors, omissions, inaccuracies or inappropriate wording and may require human review.
  • The Service is not a sworn translation service and does not constitute legal, medical, financial or other professional advice.
  • The Controller may introduce, modify or withdraw Service features (including plans, limits and supported formats) in accordance with the rules described in the section on changes to the Terms.

4. Account, login and security

  • Account creation and login may be carried out using an external authentication provider (Clerk).
  • Access to login may be temporarily restricted (e.g. to a selected group of users only).
  • The User is responsible for keeping login details confidential and for actions carried out through their Account.
  • If unauthorised access to the Account is suspected, the User should notify the Controller immediately.

5. User content and rights

  • The User retains the rights to their Content. The Controller does not acquire ownership rights in the User's Content.
  • The User grants the Controller a non-exclusive licence necessary to provide the service, including processing, analysis, transformation, translation, technical storage and making the results available to the User (e.g. the translated file).
  • The User confirms that they have the rights and grounds to submit the Content to the Service (including any personal data of third parties, if present in the Content) and that the Content does not infringe any law or third-party rights.
  • The User is responsible for the way the translation results are used and for ensuring that they comply with the law and industry requirements.

6. Permitted use and prohibitions

  • The Service may be used only in accordance with the law and with due respect for the rights of third parties.
  • It is prohibited to submit Content that is illegal or infringes copyright, personal rights, legally protected confidences or other third-party rights.
  • It is prohibited to use the Service to create or distribute harmful content (e.g. malware, phishing) or to bypass the Service's security measures.
  • It is prohibited to use the Service excessively, automatically or in a disruptive manner in a way that may affect its stability (e.g. scripts, bots) without the Controller's prior consent.
  • The Controller may apply security and anti-abuse measures (e.g. limits, rate limiting) and may suspend access in the event of breaches.

7. Plans, limits, fees and billing (where applicable)

  • The Service may offer different Plans (including free and paid) with varying limits (e.g. character limits per period, available file formats, history retention period for translations).
  • The current description of the Plans and prices is available in the Pricing section of the Service. In the event of any discrepancy between the Pricing and promotional materials, the Pricing and the provisions of these Terms shall prevail.
  • The Controller may introduce payments, subscriptions, invoicing or billing for business/Enterprise plans. Details (including taxes, invoices and cancellation terms) will be communicated in the Service or during the purchase process.
  • If the laws applicable to the User provide special consumer rights (e.g. a right to cancel), the Controller will respect them to the extent required by law.

8. Privacy and data

  • The rules for processing personal data are described in the Privacy Policy, and the cookie rules are set out in the Cookie Policy (available in the Service).
  • By using the Service, you acknowledge that Content may contain personal or confidential data - before sending it, make sure that you have the right and legal basis to do so.
  • The Controller may use technical data (e.g. IP address, user agent) for security purposes and to prevent abuse, in accordance with the Privacy Policy.

9. Service availability and support

  • The Controller makes every effort to ensure that the Service works properly, but does not guarantee uninterrupted availability or the absence of errors.
  • The Controller may carry out maintenance work, updates and technical interruptions.
  • The scope of technical support may depend on the Plan. General enquiries: privacy@smarttranslate.ai.

10. Liability and disclaimers

  • To the fullest extent permitted by law, the Controller shall not be liable for decisions made on the basis of results obtained from the Service or for indirect losses (e.g. loss of profit), unless mandatory provisions of law provide otherwise.
  • The User is responsible for verifying the results, in particular in legal, medical, financial, safety-critical or other critical use cases.
  • The Controller does not guarantee that the results will be free from errors or that they will meet all the User's expectations.

11. Consumers (EU) - right to cancel and complaints (where applicable)

  • If you are a consumer in the EU/EEA, you may have specific rights under consumer protection and digital services/content legislation.
  • For digital services, if you consent to performance beginning before the cancellation period expires and have been informed of the consequences, you may lose your right to cancel in respect of the service already provided, in accordance with the law.
  • You may send complaints or reports relating to the Service to: privacy@smarttranslate.ai (please describe the issue and provide your contact details).

12. Suspension and termination of use

  • The Controller may suspend or restrict access to the Service if the User breaches the Terms, the law or the security of the Service, as well as in the event of suspected abuse.
  • The User may stop using the Service at any time. If an account deletion feature is available, the User may use it or contact the Controller.

13. Changes to the Terms

  • The Controller may amend the Terms for important reasons, such as changes in law, security, Service functionality, providers or billing rules.
  • The current version of the Terms is published in the Service together with the date of the latest update. Significant changes affecting Accounts or paid plans (if available) will be communicated appropriately.

14. Governing law and final provisions

  • These Terms are governed by the law applicable to the Controller's registered office, subject to mandatory consumer protection laws.
  • Disputes shall be resolved by the courts having jurisdiction over the Controller's registered office, unless mandatory provisions of law provide otherwise.
  • If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.

15. Contact

  • For legal, compliance and privacy matters: privacy@smarttranslate.ai.